BK Cardiology Pte Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).

This Data Protection and Privacy Statement explains how we may collect, use, disclose and otherwise process your personal data when you visit our website, contact us, submit an enquiry, request an appointment, or otherwise interact with us through our online channels.

1. Who this Statement applies to

This Statement applies to individuals who interact with us through this website or related online channels, including patients, prospective patients, caregivers, referrers, job applicants, business partners and other visitors.

2. Personal data we may collect

Depending on how you interact with us, we may collect personal data such as:

• Your name
• Mobile or telephone number
• Email address
• Preferred appointment date or time
• Clinic, doctor or service of interest
• Information contained in your enquiry or message
• Technical information such as IP address, browser type, device information and website usage data
• Any other personal data you choose to provide to us 

Please do not submit highly sensitive information or extensive medical information through general website forms, chat tools or WhatsApp unless specifically requested by us for a defined purpose.

3. How we collect your personal data

We may collect your personal data when you:

• Submit an enquiry through our website
• Request an appointment
• Contact us by phone, email, WhatsApp or other commercial messaging platforms
• Subscribe to receive updates or marketing materials, where offered
• Use our website, including through cookies and similar technologies
• Interact with our staff, service providers, or digital tools supporting this website

4. Purposes for which we may use your personal data

We may collect, use or disclose your personal data for purposes such as:

• Responding to your enquiries and requests
• Contacting you regarding appointments, scheduling or related administrative matters
• Directing your enquiry to the relevant clinic, doctor, shared service team or service provider
• Providing customer service and follow-up support
• Operating, maintaining and improving our website and digital services
• Monitoring and analysing website usage, trends and performance
• Maintaining security, preventing misuse and protecting our systems
• Complying with legal, regulatory, audit, risk management and internal governance requirements
• Any other purpose reasonably related to the above 

Where required under applicable law, we will seek your consent before using your personal data for additional purposes.

5. Disclosure of personal data

We may disclose your personal data to the following parties, where reasonably necessary for the purposes set out above:

• Our related corporations and affiliated entities within the Foundation Healthcare Group
• Healthcare professionals, clinics or operational teams involved in responding to your request
• Technology providers, website hosting providers, cloud service providers, IT support providers, contact-centre operators, analytics providers and other vendors who process data on our behalf
• Professional advisers, auditors and insurers
• Regulators, government authorities or law enforcement agencies where required or permitted by law 

Where third parties process personal data on our behalf, we take reasonable steps to require them to protect the personal data appropriately.

6. Use of cookies and similar technologies

Our website may use cookies and similar technologies to support website functionality, understand website traffic, improve user experience and maintain website security. These technologies may collect information such as your IP address, browser type, device type, pages visited and time spent on our website.

You may adjust your browser settings to manage or disable cookies. However, doing so may affect the functionality of certain parts of the website.

7. Third-party links and platforms

Our website may contain links to third-party websites, platforms or tools, including social media pages, maps, appointment tools or messaging platforms such as WhatsApp that we may not have control of. We are not responsible for the privacy practices of such third parties, and you should review their privacy notices separately.

8. Overseas transfers

Your personal data may be stored or processed outside Singapore where we use service providers, cloud platforms or systems located in other jurisdictions. Where this occurs, we will take reasonable steps to ensure that the personal data transferred receives a standard of protection comparable to that under the PDPA.

9. Retention of personal data

We retain personal data only for as long as it is reasonable to fulfil the purposes for which it was collected, or as required or permitted by applicable law.

Where personal data is no longer required for legal or business purposes, we will take reasonable steps to cease retention or to anonymise the data, as appropriate.

10. Accuracy and security

We rely on the personal data provided by you to be accurate, complete and up to date. Please inform us if your details change. We take reasonable security arrangements to protect personal data in our possession or under our control and to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

11. Your rights and choices

Subject to applicable law, you may contact us to:

• Request access to personal data that we hold about you
• Request correction of your personal data
• Withdraw consent for our collection, use or disclosure of your personal data
• Ask questions or make a complaint about how we handle your personal data 

Please note that withdrawing consent may affect our ability to respond to your request, provide services to you, or continue certain interactions. Where medical records or other regulated records are involved, retention and handling may be subject to separate legal, regulatory or professional obligations.

12. Contact us

If you have any questions, requests or complaints relating to this Statement or our handling of personal data, please contact:

13. Updates to this Statement

We may update this Statement from time to time. Any updated version will be posted on this website with the revised effective date.

By continuing to use this website after such updates, you acknowledge that you have read the updated Statement.

Effective Date: 8 July 2026
Last Updated: 8 July 2026